Home Customer stories Reliance Health reduces month-end reporting from one week to one day with automated approvals
RH_HQ_20
Case study

Reliance Health reduces month-end reporting from one week to one day with automated approvals

Learn how Reliance Health created fast, accurate and scalable approval workflows across multiple markets and business units.

approvalmax
NetSuite-logo-text-A-black
Frame-1
6
business units
3
countries
10
clinics
30
users

Reliance Health is a technology-driven healthcare company that makes quality medical care affordable and accessible across Nigeria, Egypt and Senegal. Customers pay a fixed monthly, quarterly or annual fee in exchange for access to an integrated healthcare ecosystem that includes telemedicine, drug delivery, partner hospitals and a network of Reliance Health operated clinics.

Founded in 2016 as a telemedicine service, the business expanded into insurance-based healthcare and physical clinics in 2018. Today, Reliance Health delivers coordinated care across multiple countries and channels.

employees-icon
392
Employees
oraclenetsuite-logo-vector
Netsuite
ERP
industry-sidebar-icon
Healthcare
Industry
location-sidebar-icon
Nigeria, Egypt and Senegal
Location
8 reasons to bolster your financial controls for Oracle NetSuite users-2
8 reasons to bolster your financial controls for NetSuite users
As businesses expand, they can benefit from stronger financial controls and approvals to prevent, detect, and correct any financial issues before they arise.
Download the guide
quote icon | approvalmax
ApprovalMax has significantly increased our finance team’s efficiency and given our teams real visibility into spend.
Femi- Reliance Health
Femi Kuti
CEO and Co-Founder of Reliance Health
When growth increased operational complexity

As Reliance Health expanded its services and geographic footprint, financial processes struggled to keep pace. The organisation operates six business units with different suppliers, cost structures and operational needs. This created a high volume of invoices and approvals that required a more structured and scalable workflow.

Before using ApprovalMax with NetSuite, month-end reporting often lagged by a full week. Finance relied on standalone approvals and manual posting, which slowed visibility and created inconsistent coding across markets. Approvals also flowed through finance even when operational teams had more context.

Femi recalls the impact clearly: “In the middle of November, I would have no idea what had happened financially in the first half of the month. We only saw the numbers in the first week of December.”

The team needed a unified workflow that supported accuracy, speed and clearer ownership of spend.

RH Product_App 1

A single approval workflow across the organisation

Reliance Health integrated ApprovalMax with NetSuite to create an automated workflow from request to posting. Invoices are now captured in ApprovalMax, follow a structured approval chain and move directly into NetSuite with correct tax codes and account mappings.

Around 30 users participate in approvals across clinics, logistics, operations, technology and central services. Requesters raise invoices, divisional leads review costs, business unit leaders approve spend for their areas and finance ensures accuracy. The CEO approves high-value items.

Femi credits ApprovalMax with simplifying complexity across the group.

quote icon | approvalmax
People understand the process, follow it, and take responsibility for what they approve. It has made everything clearer and faster.
Femi- Reliance Health
Femi Kuti
CEO and Co-Founder of Reliance Health

Processes that keep the business running

ApprovalMax has strengthened financial operations and improved visibility across Reliance Health’s multi-market structure. Key benefits include:
icon
Visibility across entities & markets
Month-end reporting improved from about one week to approximately 24 hours, giving leadership a near real-time view of financial performance.
Time savings & efficiency
Automated workflows remove manual posting, reduce follow ups and eliminate duplicate work, allowing finance to focus on higher-value tasks.
Greater accuracy
Invoices are coded correctly at the source, improving data quality and reducing the need for corrections across markets.
Clear, structured processes
Teams understand each approval stage, which reduces confusion and ensures consistency across business units.
Shared responsibility
Budget owners and operational leaders now approve the spend related to their areas, improving decision-making and reducing escalations.

“The team is faster, the data is accurate and we can see what is happening almost immediately. It has made life easier across the business.”

Outstanding support
Reliance Health worked closely with the ApprovalMax team to fine-tune workflows, optimise tax logic and ensure the integration ran smoothly.
 
 
quote icon | approvalmax
The support from the ApprovalMax team has been excellent. The response times are fast and you can tell they genuinely want us to succeed.
Femi- Reliance Health
Femi Kuti
CEO and Co-Founder of Reliance Health

Discover some of ApprovalMax’s most popular features

 

Approval Automation

Streamline your approval processes with automated workflows.

approval-automation

Budget checking

Get a real-time overview of budgets during approvals.

budget-checking

Bill-to-PO matching

Easily match bills to purchase orders for accurate record-keeping.

 

bill_to_po_1

Audit trails

Track all approval activity at any time for greater transparency and compliance.

audit trails

Integration with any OCR

Pair ApprovalMax with any OCR tool to save time and reduce errors.

integrations-ocr