Five-minute approvals for leading New Zealand healthcare provider

Since adopting ApprovalMax, Green Cross Health has transformed spend control and approval processes across multiple levels of the organisation. The finance team now uses automation to manage the delegated financial authority (DFA) level for each decision-maker. The team has an intricate approval process that involves staff and managers at each medical centre, as well as regional and country-wide managers. With ApprovalMax’s automated approval workflows, Green Cross Health was also able to establish rules based on specific vendors or geo-codes, ensuring precise spend control and determining the appropriate workflow for each document.

“Managing the approval process used to be a major challenge for us. Now that we’re using ApprovalMax, we have the flexibility to manage and accommodate our complex structures.”

And the results speak for themselves. Before ApprovalMax, the average approval time was two days or longer. After implementing ApprovalMax, this is now five minutes. That’s a 96% reduction in approval times! 

But it's not just about streamlining the approval process. ApprovalMax also simplifies the audit process by integrating with Xero, enabling Green Cross Health to easily trace transactions, see invoices and pull documents as needed. This eliminates the hassle of finding the actual invoice and accurately identifying it during an audit. The ability to look back into the invoices and see who created and approved them in ApprovalMax made the audit process much more efficient.

“Because we’re listed on the New Zealand stock exchange (NZX), we have to undergo heavy duty audits. ApprovalMax and Xero have streamlined our audits by providing easy traceability of transactions and quick access to invoices and documents. This solution eliminates the struggle of finding accurate invoices and provides a detailed overview of the approval process. ApprovalMax is a really efficient tool for managing audits.”

Green Cross Health's experience with ApprovalMax is a testament to the power of automation and streamlining manual processes. By implementing a user-friendly and efficient solution, the business was  able to transform its approval process and save countless hours of manual effort. And with a tool that provides the necessary flexibility to manage complex structures, Green Cross Health can continue to focus on business growth and providing high-quality healthcare to patients.